The Discovery Phase is the first step of my actual coaching engagement. This phase is where the expectations and scope of the engagement are set.

This is done through a series of initial meetings with both management and manager.

Major Steps of Steps:

1. Identify challenges and opportunities for development with management to understand Management's concerns
2. Assess behaviour and learn how it affects communication and relationships
3. Explore individual motivations and goals to understand the individual's point of view.

The goal of the Design Phase is to create a personalized plan for the manager to achieve the agreed goals from the Discovery phase.

The Major Steps of this Phase include:

1. The manager and I identify possible hurdles to behavioural changes and we explore ways these can be overcome. This may happen over a number of sessions
2. I review the results of our discussions, including verbal and non-verbal cues and draft a pathway for manager achievement
3. The manager and I review, discuss and revise the design until there is buy-in and commitment to move forward.

In the Destination phase we begin the actions specified in our plan to achieve our set targets.

Success is compounded as each target is met and measured.

During this phase:

1. I onboard accountability partners
2. I stay abreast of goal progress
3. We celebrate the manager's achievement